Shipping & Delivery

1. We currently offer shipping to customers both within Australia and internationally (See Section 2 regarding International postage). Shipping fees and delivery times may vary based on the destination and the weight or size of the artwork being shipped.
2. We aim to process and dispatch orders within 1-2 business days after the payment has been successfully processed. However, please note that some artworks may require additional time for packaging and handling. Dispatch times can also be affected by whether they feature in a current exhibition and by where the work on sale is located.
3. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or additional costs resulting from incorrect or incomplete addresses.
4. Studio A partners with reputable shipping carriers to ensure the safe and timely delivery of your artwork. However, please note that we cannot guarantee specific delivery dates or be held responsible for any delays caused by unforeseen circumstances or events beyond our control, such as customs processes, natural disasters, or public holidays.

1. For international shipments, please note that additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are not included in the artwork's purchase price or shipping fees.
2. Studio A is not responsible for any delays, additional charges, or issues arising from customs processes or regulations of the destination country. It is the customer's responsibility to comply with any applicable customs requirements or restrictions.
3. Please be aware that international shipments may take longer to arrive due to customs clearance procedures and varying delivery times in different countries. We appreciate your patience and understanding.

1. We want you to be satisfied with your purchase. If for any reason you are not entirely happy with your artwork or product, we offer a return and refund policy subject to the conditions set out in section 3.2 below.

2. Eligibility for Returns:

a. Customers are entitled to a refund, repair or replacement (at Studio A’s discretion) if the artwork is faulty, damaged, or identifiably and significantly different from the description.

b. Returns are accepted within 14 days from the date of delivery.

c. The product must be in its original condition, unaltered, and undamaged.

d. The product must be returned in its original packaging, including any certificates of authenticity or accompanying documentation.

3. Return Process:

a. To initiate a return, please contact our customer support team at sales@studioa.org.au within 14 days from the date of delivery.

b. Please provide your order details, including the order number and the reason for the return.

c. Our customer support team will guide you through the return process and provide you with the necessary instructions.

d. The cost of return shipping will be the responsibility of the customer unless the return is due to a damaged or faulty product.

4. Refunds:

a. Once the returned artwork is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, the refund will be processed using the original payment method, excluding any shipping fees, applicable return costs or other costs over and above the sales price offered by Studio A (for example, additional insurance).

c. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

5. Damaged or Defective Products:

a. If the product you receive is damaged or defective, please contact our customer support team within 48 hours of delivery.

b. Please provide detailed information and photographic evidence of the damage or defect.

c. We will assess the situation and determine the appropriate resolution, which may include a replacement or a refund, at our discretion.

1. Please allow sufficient time for your order to travel to you. Should your order not be with you after 10 business days of our shipping confirmation email, please contact us and we may be able to open an investigation.
2. Any delivery timeframes provided are estimates and Studio A is not responsible for delays.
3. Please check your address details carefully on the order – returns due to incomplete or incorrect address details may incur additional charges. If we are unable to deliver your package and it is returned to us, a re-delivery charge may apply (regardless if the order originally qualified for freight-free shipping).
4. If a shipment is returned due to Studio A's error or misrepresentation, the customer is entitled to a refund or replacement, at our discretion.

1. If you wish to cancel your order, please contact our customer support team as soon as possible at sales@studioa.org.au. We will use reasonable efforts to accommodate your cancellation request before the artwork is shipped, but the final decision will be at Studio A’s discretion. If we do accommodate your cancellation request, you will still be responsible for any incurred charges (yours or ours) that cannot be avoided.  

2. Once the artwork has been shipped, the order cannot be cancelled. In such cases, you may refer to our Returns and Refunds section (Section 3) for instructions on returning the artwork.

1. Studio A offers the option for customers to pick up their orders from our studio.
2. The pickup location and schedule will be communicated to you during the ordering process or through subsequent communication.
3. Pickup orders must be collected within 2-14 days of purchase, subject to Studio A’s confirmation that such orders are ready for pick up.
4. Please ensure that you arrive at the designated pickup location within the specified pickup window. Failure to do so may result in delays or the need to reschedule the pickup.
5. When picking up your order, you may be required to present a valid form of identification and proof of purchase, such as your order confirmation or receipt.
6. If you are unable to pick up the order personally and wish to authorise someone else to pick it up on your behalf, please notify us of your intentions and provide them with proof of purchase such as a copy of the receipt or email confirmation. In such cases Studio A does not accept responsibility for the purchased items from the point of collection.
7. Before leaving the pickup location, please inspect your order to ensure it is correct and in satisfactory condition.
8. If you have any concerns or notice any issues with your order at the time of pickup, please notify our staff immediately.