Privacy Policy

In this Privacy Policy:

(a) "Personal information" refers to any data that can identify an individual, directly or indirectly. This may include, but is not limited to, names, addresses, email addresses, phone numbers and payment details. It can also include information that is non-personally identifiable on its own, but when taken with other information, can identify a person. 

(b) “Sensitive information” is a sub-set of personal information that is given a higher level of protection, and includes information about a person’s racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information and genetic information.

Studio A collects and uses information that you provide to us voluntarily, including in relation to:

1. donations you make to us;
2. sales and leasing transactions you undertake with us;
3. artist applications and waiting lists;
4.  volunteer applications;
5. information you provide when you sign up to receive our newsletter or other marketing communications; 
6. information you provide when you attend our events; and
7. information you provide when you are involved in projects, commissions, licensing & collaborations with us.

Studio A also collects and uses information through automatic processes. Usually, this information is anonymised and non-personally identifiable, but sometimes information collected can be or become personally identifiable. For example: 

1. information collected about your engagement with our newsletters or marketing communications; 
2. information collected through cookies or tracking technologies about your engagement with our website (see Section 7 for more information on Cookies);
3. information collected through third party tracking services (such as Google Analytics) to gain insights into website usage trends and enhance the user experience of our website. 

We may use your information to: 

1. provide you with access to all parts of our website; 
2. send our newsletters to you if you have subscribed to receive them;
3. contact you in the future and notify you of exhibitions, events and promotional offers, but only if you have opted in to receive marketing from us;
4. confirm order details when you make a purchase; 
5. enhance the user experience of browsing our website and shop;
6. respond to your enquiries and undertake customer service and administrative functions;
7. enforce the Terms and Conditions or this Privacy Policy; 
8. optimise security and keep the website and our users safe; and
9. comply with legal requirements.

Studio A will only collect sensitive information with your informed consent and will only use it for the purpose for which it was provided. 

(a) Studio A will not share, sell, or rent personal information to third parties for the purpose of targeted advertising, including to advertising companies.

(b) Studio A may provide non-personally identifiable and personal information to third party service providers (in Australia and overseas) for the purpose of assisting with our performance of business or administrative functions, for example, for CRM functions, accounting and business management functions, project management functions and to process donations, sales and payments. 

(c) We make efforts to keep this information anonymised, but there are times where it is necessary to share your personal information and we take reasonable steps to ensure that the disclosure is subject to reasonable confidentiality terms and the recipient is subject to a law or binding scheme that protects personal information in a way that is, at a minimum, in line with the Australian Privacy Principles.

If you prefer not to have your personal information collected or used, or if you want us to delete the data we have obtained, you can: 

1. opt out of any communications you receive from us using the unsubscribe link provided at the bottom of any emails we send; 
2. contact us via phone or email at: 

+61 2 9439 1281 

hello@studioa.org.au

We take the security of your personal information seriously by: 

1. restricting access to personal information to workers on a need-to-know basis to perform their role; 
2. encrypting any section of this website that collects personal or financial information to protect it; 
3. retaining personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law; and
4. taking steps to respond to breaches promptly. We may attempt to notify you electronically so that you can take protection action.

About Cookies
Cookies are small files that store information whenever you visit a website. These files allow the website to remember your actions and preferences (such as login details, language and display settings) over a period, so you don't have to re-enter them every time you visit the site. Studio A's website uses cookies to enhance your browsing experience and improve access to our services.

How We Use Cookies
Cookies play several roles, including:

1. Website Performance: Helping us monitor the performance of our website, enabling us to improve its operation and the services we offer;
2. Preferences: They retain your preferences on the website, making your future visits more personalised and efficient;
3. Functionality: Cookies enable specific features and functions on the website, such as shopping carts and interactive elements;
4. Analytics: We use anonymised tracking data through third-party applications like Google Analytics to gain insights into website usage trends;
5. Optimised Website Structure: We monitor user journeys through page tracking, helping us streamline our website's structure. This ensures you can easily find the information you need.

Cookie Preferences
You have the option to accept or refuse cookies and other tracking technologies from our website or any other site at any time. Most browsers automatically accept cookies, but you can change your browser settings to refuse them if you prefer. Keep in mind that certain essential cookies cannot be disabled, if you want to continue being able to access the website. Additionally, if you choose to disable non-essential cookies, some interactive features on our website may not function correctly.

To manage your cookie preferences, follow the instructions provided by your browser at the following links:

Chrome
Safari
Safari Mobile (iPhone and iPads)
Firefox
Microsoft Edge

Each browser has a different method of managing cookies, so consult your browser's Help centre or refer to your device's user manual for more specific guidance.

We do not hold your financial information at any time. Payments are processed through the payment gateway provided by Stripe, Inc. (Stripe), and Stripe’s collection and use of your information will be governed by its Privacy Policy. For more information, you can visit Stripe’s Privacy Policy here: https://stripe.com/au/privacy

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected (as outlined in this policy), or as required by law.

You may contact us at any time to update, correct or delete your personal information. 

(a) We encourage users to review this Privacy Policy periodically to stay informed about our collection, use and disclosure of your information. 

(b) Studio A may modify or replace this Privacy Policy without prior notice by posting the updated policy on our website and updating the “Last Updated” at the top of this page. 

(c)  If Studio A wishes to use your personal information in a manner materially different from the purpose stated at the time of collection, we will provide prior notice to you and first obtain your consent. 

(d) Otherwise, your continued access or use of our website and services constitutes your agreement to this privacy policy and any updates to it.

If you feel that we are not following this privacy policy, or if you have concerns about how we're using your information, please contact us as soon as possible.

hello@studioa.org.au
+61 2 9439 1281